The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by KBRS, Inc. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of KBRS, Inc or any third party, except as expressly granted herein.


  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. KBRS, Inc and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if KBRS, Inc believes that customer conduct violates applicable law or is harmful to the interests of KBRS, Inc and its subsidiaries.

    ** Please read all information prior to purchasing **

    Phone Orders/Internet Orders all phone and internet orders must review this terms and conditions page.

    Shipping Damage To report shipping damage, call us at (912) 352-0442 AND email us at mganey@showerbase.com. The fastest way to alert us to damage is to call us. You must email us at mganey@showerbase.com to report your damage as well, even if you call us. Please include your name, your order number and a description of the damage and the situation and photos if possible. Sign all delivery receipts as SUBJECT TO INSPECTION. Make sure you write ?Subject to Inspection? on the delivery receipt and/or bill of lading. Do not sign your name on the delivery receipt and/or bill of lading unless you are 100% certain there is no damage. If you sign for a delivery without marking it ?Subject to Inspection?, then any shipping damage will be your responsibility. Inspect your packages thoroughly RIGHT AWAY. Do not assume the items are undamaged because the box is undamaged. If you receive your product and it appears to be damaged from the outside or if you discover any damage while the driver is there, YOU SHOULD MARK SUCH DAMAGE ON THE DELIVERY RECEIPT AND/OR BILL OF LADING WITH THE DRIVER. THE DRIVER MUST WRITE DOWN NEXT TO YOUR SIGNATURE, THAT THE ITEMS ARE BEING ACCEPTED, BUT THEY ARE DAMAGED. If there is internal damage (non-visible, discovered after acceptance of delivery) you must contact us within 48 hours in order for us to be responsible for the damage. If you contact us within 48 hours, we will file a claim with the shipping company and we will follow up with the carrier until resolved. If you do not contact us within 48 hours of receiving a damaged item, we cannot file the shipping claim. In such a case, we will do our best to help you but you will be responsible for filing the claim with the shipping company. The odds of getting credit from a freight carrier for concealed freight damage are not very good, so we encourage you to inspect your package thoroughly, right away so all problems are avoided. If you accept a package without putting down SUBJECT TO INSPECTION, we will do our best to help you but you will be responsible for filing the claim. If you follow the above policies by writing ?SUBJECT TO INSPECTION? on the receipt and by inspecting your items right away and by reporting damage within 48 hours via phone and email, then we will take responsibility for the damage in transit. However, resolving the claim with the carrier may take from 30 to 90 days to resolve. Credit for the damaged item will be issued when the case is resolved with the carrier. Wrong Products Shipped/Received If you are shipped a different product than you ordered, please contact us via email or (912) 352-0442 within 48 hours of receiving the product. We will provide you with instructions on how and where to ship them back. We will pay for the freight back and ship the correct product to you. You will be charged for the replacement order and credited in full upon receipt and inspection of the original order. Or, you may choose to wait until we receive the incorrect item and issue credit before placing the new order. Wrong Products Ordered/Received If you ordered a product incorrectly and would like to order the correct product. please contact us by phone at (912) 352-0442 within 48 hours of receiving the product. We will provide you with instructions on how and where to ship them back. You will be responsible to pay for the original freight costs and return freight back to KBRS, Inc. Once the product has been returned, KBRS, Inc will ship the correct product to you at your expense. If you choose to cancel your order, see ORDER CANCELLATIONS below. Return Credit: Please allow up to 30 business days from the time KBRS, Inc. receives your returned item to process the return. Our return department processes returns once a week and if your item isn't received by that time it will not be processed until the following week. If you would like to check on the status of your return please send an email to amy@showerbase.com or call our Returns Department. Defective Products If the product you receive has manufacturing defects, contact us via email or call (912) 352-0442 within 48 hours of receiving the product and KBRS, Inc. will replace the item. We will give you instructions to ship back the products. Products returned as defective which are found not to be defective are subject to a 25% handling charge (CUSTOM PRODUCTS ARE NOT RETURNABLE). If the item is a non-returnable item, no credit will be issued for the return of the product. The customer will be responsible for shipping, insuring, and proper packaging (if original packaging is unavailable) of the returned merchandise. If the merchandise is damaged in freight, please refer to "Shipping Damage" If an item is found to be defective after 48 hours of receiving it, or if an item has been installed, this becomes a warranty issue. KBRS, Inc. warranties all our products. Please visit: Warranty and read the warranty information. General Returns ALL ITEMS CARRY A 25% restocking fee PLUS reimbursement for any ?free shipping? offered on the original order. To return your product: The customer will be responsible for shipping, insuring, and proper packaging (if original packaging is unavailable) of the returned merchandise. If the merchandise is damaged in freight, please refer to "Shipping Damage" Freight charges are non-refundable. You must save original packaging/boxes. Additional charges may apply if original boxes/packaging is discarded. APPROVAL OF ORDERS: All orders are subject to approval by KBRS, Inc.. Orders with special freight requirements (EXAMPLE: next day air, etc.) must be submitted prior to 2pm EST. by calling (912) 352-0442. PRICING: Due to increasing costs of labor and raw materials, prices are subject to change without notice. KBRS, Inc. assumes no responsibility for typographical errors. WEBSITE and PRINT: KBRS, Inc. assumes no responsibility for typographical errors, pricing errors and may cancel or change orders as KBRS, Inc. seems fit. Please note products are displayed to the best of KBRS, Inc. ability and due to different monitors and web resolution variances in color may occur. ORDER CANCELLATIONS: Orders may be canceled up to ship date (CUSTOM PRODUCT ORDERS MAY BE CANCELED PRIOR TO THE START OF THE MANUFACTURING PROCESS ONLY). Once order is shipped, a 25% restocking charge will apply if the goods are returned. Customer is responsible for all return freight charges. Alert us as soon as possible when you know that you want to cancel an order. The fastest way to contact us about a cancellation is by phone, but you must also email us. EVEN IF YOU CALL US, all cancellation requests require must be made in writing by sending an email to amy@showerbase.com stating your name, order # and reason for cancellation. You may also choose to call us at (912) 352-0442 as this may allow us to stop a shipment faster. Keep your sent email as a proof that you tried to cancel the order at a certain date and time. In order for an order to be canceled, WE MUST SEND YOU BACK A CANCELLATION CONFIRMATION. Until you receive this email, your order has not yet been canceled. Orders can only be canceled if they have not entered the shipping process. If your credit card has been charged but your order has not entered the shipping process, your order may be canceled and credited, less a 4% credit card transaction fee. If your order has entered the shipping process (either shipping to you, or ordered from a 3rd party that cannot stop the shipment), then you may not cancel an order. If you would like to return an item that has already entered the shipping process, please see our return policies. An order that has already been processed cannot be canceled over the weekend as the manufacturers are closed on Saturdays and Sundays. SHORTAGES: Shortages must be reported within 48-hours of receipt to the shipper of the product in question. RETURN GOODS AUTHORIZATION: Return Policy Do not ship products back to KBRS, Inc. without a return goods authorization instructions.


  • Privacy Policy
  • Our Commitment To Privacy Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. The Information We Collect: This notice applies to all information collected or submitted on the KBRS, Inc. website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name Address Email address Phone number Credit/Debit Card Information (etc.) On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are: Name Address Phone Number (etc.) The Way We Use Information: We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like o receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above. Our Commitment To Data Security To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Our Commitment To Children's Privacy: Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13. How You Can Access Or Correct Your Information You can access all your personally identifiable information that we collect online and maintain by contacting us at (912) 352-0442 You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. How To Contact Us Should you have other questions or concerns about these privacy policies, please call us at (912) 352-0442 or send us an email at info@showerbase.com.


  • Shipping & Delivery

  • At this time, KBRS, Inc. ships merchandise only to locations within the continental United States and Canada. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.



  • Sales Tax
  • KBRS, Inc. charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.


  • Warranties

  • Limited Lifetime Warranty

    All of the following KBRS Inc. shower bases carry a limited lifetime warranty (Tile-Basin, Qwick-Slope, Tub2Shower, QS-Pro, Ready-To-Tile. The warranty covers any of these units and any factory installed components against defects in material or workmanship. KBRS Inc. will repair or replace the unit or its components at the option of KBRS Inc.

    3 Year Limited Warranty

    All of the following KBRS Inc. shower bases carry a 3 year limited warranty. (Design-Clean, Better-Base, Better-Wall) The warranty covers these unit and any factory installed components against defects in material or workmanship. KBRS, Inc. will repair or replace the unit or its components at the option of KBRS Inc.

    Warranty Limitations

    The KBRS Inc. limited warranties does not cover damage or defects caused by the common carrier, handler, installer, user, or other person. The warranties do not cover damage or defects caused by careless handling (e.g., lifting the unit by the perimeter flanges, scratching the finish, etc.), modification to the unit, improper installation, including installations not in accordance with installation instructions provided, misuse, improper operation, and acts of God.

    In addition, KBRS Inc. will not be responsible for incidental or consequential damages arising from defects that should have been discovered prior to installation. This limited warranty does not cover the cost of labor, transportation, or other costs associated with the removal and/or reinstallation of a replacement unit. This limited warranty also does not cover costs associated with gaining access to a unit for repair. In addition, this limited warranty does not cover any loss of use damage, including loss of sales, profit, or business advantage of any kind under any circumstance.

    Responsibility of Others

    Inspection of the unit is the responsibility of the installer prior to installation. This is to ensure that the unit is free of damage or defects. Units that exhibit defects must not be installed. KBRS Inc. is not responsible for damages that could have been discovered by proper inspection and testing of the unit prior to installation. KBRS Inc. is also not responsible for damages occurring during the installation process or thereafter. It is the responsibility of the installer to understand and comply with all building codes. KBRS Inc. is not responsible for products installed that do not comply with all local, state, and federal building code requirements.

    Damage occurring in transit is the responsibility of the carrier. If damage is discovered, it must immediately be reported to the carrier and KBRS, Inc. Contact the carrier and request an inspection of the damaged product. A freight claim should be filed after the inspection by the carrier is completed.

    Warranty Service

    Warranty service can be arranged by contacting your KBRS, Inc. Customer Service Representative at (912) 352-0442